Malcolm Gladwell is a gifted writer who engages our minds and emotions in his works of non-fiction. In "Talking to Strangers,” he tells us true stories that, at first, seem to be unrelated. Studies show that most of us who encounter apparently benevolent individuals are predisposed to believe that they are not putting on an act. Conversely, when we meet a man or woman who behaves weirdly or inappropriately, we are likely to jump to negative conclusions about him or her, even when there is little hard evidence to support our assumptions. The author suggests that many of us have an inflated opinion of our ability to size up people. Research suggests that we are not as objective as we would like to believe, and are therefore prone to misinterpret comments, intonations, facial expressions, and gestures. Moreover, we do not always realize that people whose backgrounds differ from ours may communicate in unfamiliar ways.
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